Techno-Functional Support Specialists – Argus/Safety
: December 30, 2020
: Product Development/Product Consulting
We are looking for experienced Techno/Functional Support Specialists (Tier 2) with hands-on experience in managing and supporting Pharmacovigilance/Safety Applications. The support specialist will be responsible for supporting one or more Vitrana Applications for its customers, responding to, documenting and resolving service tickets in a timely manner according to SLA.
Provide Application and Configuration Support to global customers for managing their deployment of Vitrana’s Applications on-premise and on the Cloud.
Monitoring the customer facing SaaS Applications and its components on the Cloud
Learn Ticket management tools, internal external communication and processes to deliver top quality service.
Analyse, identify, and remediate issues within client specific environments.
Provide exceptional customer service via phone, email and service desk tool as appropriate
Resolve incidents including troubleshooting hardware and software issues
Perform user administration and configuration activities
Work closely with engineering teams to deliver with quick time-to-market and optimal resources
4-6 years of experience in providing Technical/Functional Support in rotational shifts
Sound knowledge of Oracle Argus Safety or other PV/Safety systems
Good knowledge of SQL and ability to write queries
Basic/Working knowledge of Linux Operating System
Excellent written and verbal communication skills
Experience with ticketing and time tracking procedures.
Relentless client-focus, and ability to consistently deliver high-quality customer service.
Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
Degree in Computer Science, Engineering or equivalent preferred
To apply for the above position, please send your word resumes to firstname.lastname@example.org by specifying the Job Code.