We are looking for an experienced JIRA Specialist to join Vitrana’s Information Technology team and support our Products and Services organization. This role will own the end-to-end responsibilities of our Atlassian/Jira suite of applications, associated plugins and projects. You’ll drive, design, and build out the required flows and integrations between Jira and other Atlassian and SAAS applications.
Responsibilities:
Identify and analyze user requirements and then propose the Design, development and implementation approach for Jira Software, Service Management and the associated plugins.
Own the design, implementation, workflows and maintenance of Jira Software for Project Management and Jira Service Desk for Incident Management.
Be the single point of contact in managing all the installations, setup, configuration, customization, migration, troubleshooting, training, etc. for all the Atlassian products and plugins used within the organization
Work with the Engineering and DevOps teams on Jira integration with in-house and other 3rd-party CI/CD and tooling platforms using integration modules and webhooks
Design and implement screen, permission, and notification schemes, dashboards, fields, post functions, etc., to serve as templates for development teams
Manage user accounts, groups, and permissions schemes to projects aligned with project and organizational structures.
Manage and update software and licenses.
Document all the relevant activities.
Requirements:
4-10 years of strong hands-on experience with Atlassian/JIRA suite of applications
Must be currently working as Jira Administrator (for Jira Software/Service Management) for the last 3 years
Sound technical knowledge of Atlassian JIRA suite of applications, especially Jira Software and Jira Service Management
Hands-on experience in configuring Access Control, Security for SSL, SSO, SAML, and LDAP configuration for Jira.
Sound technical knowledge of PostgreSQL database
Strong hands-on experience in the installation, configuration, migration and setup of Atlassian Suite of products in Server/Data Center setup.
Expert in design and development of workflow/modules/custom templates/forms using plugins within Atlassian suite
Experience with writing scripts and managing reports on Jira and supported reporting applications
Knowledge of Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Excellent written and verbal communication skills
Degree in Computer Science, Engineering or equivalent preferred
To apply for the above position, please send your word resumes to careers@vitrana.com by specifying the Job Code.
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