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Technical Support Analyst – Japanese Bilingual

Job Code : Q1202214
Posted on : January 28, 2022

Job Location : Bangalore/Noida
Industry : Healthcare/Lifesciences
Discipline : Product Consulting


We are looking for experienced Japanese speaking Support Analysts to provide L2 Technical Support to Vitrana’s customers. The Technical Support Analyst participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all reported problems are resolved in an accurate and timely manner.


  • The Bilingual Technical Support Analyst provides technical and business support for users of Vitrana Software Applications.
  • Act as a liaison between business users, interfacing internal technology groups and vendors
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates.
  • Develop and maintain technical support documentation.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Acts as SME to senior stakeholders and /or other team members representing Japanese customer/users.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the global customer users, primarily Japan region.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.


  • 2-6 years of experience in providing L2/Technical Support in rotational shifts
  • Fluent in Japanese communication (Spoken & Written) and must have cleared JLPT L3/N3 or above proficiency test.
  • Ability to work changing shift patterns including weekends and holidays to support 24×7 services
  • Prior experience supporting multiple system users in a large business environment
  • Excellent, clear, and concise English verbal and written communication skills used at all levels of business
  • Knowledge of relevant internal systems, software and hardware including but not limited to Oracle/SQL, Jira, ServiceNow
  • Proven track record in adhering to and supporting change management initiatives
  • Ability to multi-task and work on own initiative using a helpdesk system to work on requests based on priority and severity
  • Excellent planning, organizational and time management skills
  • Ability to work under pressure

To apply for the above position, please send your word resumes to by specifying the Job Code.

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