Reporting Factory

A robust process to have clear and unambiguous data for PV surveillance, utilizing Resources with the right skillsets to pull validated ad-hoc simple and complex reports within predefined SLAs.

User raises request via a ticket
Can be:

  • A query
  • Template
  • New report
  • Pre-defined Request catalog available to gather
  • requirements at onset
  • Business Risk and Regulatory Impact assessed for prioritization and approach
  • User can clarify any additional business or technical questions through the Request Form
  • Reporting technicians will assist users to clarify and finalize all requirements and schedule for each request
  • Expedited availability for business-critical and urgent requests
  • Develop in DEV environment and carry out internal Dry Runs
  • Unit Test and review
  • Send output to customer for verification
  • For low business risk/non-regulatory impacting reports, agree on approach to implement directly in Production after DEV.
  • For high business risk/regulatory impacting reports, deploy and run test scripts in VAL environment.
  • Send VAL output to customer for formal verification.
  • Implement in Production
  • Send output to Customer
  • Carry out Change Control documentation
  • After customer approval, close ticket

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